How Cook-Key® works

Cook-Key® wirelessly connects you to a world of Thermomix® recipes and a lifetime of amazing meals. It's as simple as Browse-Sync-Cook.
1. Browse

1. Browse

through thousands of recipes on Cookidoo®. Pick your favourites and create your own custom recipe collections.
2. Sync

2. Sync

your recipe collections and meal planner with one touch when you attach your Cook-Key® to the side of your TM5.
3. Cook

3. Cook

your favourites faster with step-by-step on-screen instructions, pre-set temperatures and integrated measuring.
Download the Cookidoo App.

Download the Cookidoo App.

The Cookidoo® App has now arrived in Australia! Download today to access your recipes anytime, anywhere, on your device. The new app makes planning your meals on the go even easier.

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Explore all our recipes

Explore all our recipes

Discover all Cookidoo® has to offer, with thousands of triple-tested recipes all with innovative Guided Cooking functionality.

Find Out More

Thousands of recipes. Unlimited possibilities.

Every Cook-Key® comes with a bonus six-month trial subscription to Cookidoo®. With a subscription, you gain access to the global library of thousands of triple-tested Thermomix recipes, with new ones added all the time. At the end of your trial, annual subscriptions can be purchased for AUD$69. Recipes at Cookidoo® can be enjoyed by TM31, TM5 and TM6 owners alike.

On Cookidoo®, you can find your tried and tested family faves, or new foods to fit your life, and add them to your favourites or weekly meal plans. Plus, you can create personalised recipe collections such as, amazing midweek meals in under 30 minutes, lunch picks for your health kick, or allergy-friendly desserts everyone can enjoy.

And with Guided Cooking, you can be sure what you see on your screen is what you’ll get on your plate.

Sign up for Cookidoo® now.

Explore Cookidoo®

 

Cook-Key® Gallery

  FAQ  

Cook-Key®

What is Cook-Key®?
Cook-Key® is an innovative accessory for your TM5 that makes it easy to access all your favourite Cookidoo® recipes, meal plans and lists on your TM5 screen.
It's as simple as Browse-Sync-Cook.

Browse Cookidoo® and create personalised recipe collections or your weekly meal plan.

Then connect your Cook-Key® to your TM5 and sync your recipes* to your Cook-Key® using Wi-Fi.

Once the sync is complete you can begin cooking all your favourite recipes using the step-by-step on screen instructions so that you create the perfect meal, every time.

Each Cook-Key® comes with a bonus 6-month introductory trial subscription to Cookidoo®, giving you access to thousands of recipes, with new recipes added all the time.


*Please note that recipes imported or created using the "Created recipes" feature on Cookidoo® 3.0, and Cookidoo® recipes which feature any of the TM6 modes cannot be synced to your Cook-Key®.
How much is a Cook-Key®?
Cook-Key® is $189 (inc GST) and comes pre-loaded with all of the recipes from The Basic Cookbook, so you can start cooking right away. Each Cook-Key® also comes with a bonus 6-month introductory trial subscription to Cookidoo®, giving you access to thousands of recipes with new recipes added all the time. Please note that international recipes will appear on Cookidoo® and your TM5 in their language of origin.

A Cookidoo® subscription is AUD$69 per year and gives you access to all recipes and collections available globally on Cookidoo® To purchase a subscription, click on "Browse" and then "Get Subscription".
Do I need a Cookidoo® account to use Cook-Key®?
Your Cook-Key® comes equipped with recipes from The Basic Cookbook, so you can start cooking right away. Cookidoo® is your library where you an organise and plan from your favourite Thermomix® recipe collections. There are many more recipes waiting for you on Cookidoo® which you can sync to your Cook-Key®. Cook-Key® comes with a bonus 6-month introductory trial subscription to Cookidoo®, giving you access to thousands of recipes with more added all the time. You'll have endless inspiration with new recipes added every month.
Do I need internet access to use the Cook-Key®?
A Cook-Key® requires Wi-Fi to sync your recipe content from Cookidoo® to the Cook-Key®. Once the sync is complete, you don't require Wi-Fi to access the recipes on your Cook-Key®. To update the recipe content stored on your Cook-Key®, you will need to update your recipes in Cookidoo® and then re-sync your Cook-Key® using Wi-Fi.

Please note that recipes imported or created using the "Created recipes" feature on Cookidoo® 3.0, and Cookidoo® recipes which feature any of the TM6 modes cannot be synced to your Cook-Key®.
Which Wi-Fi variants does Cook-Key® support?
Cook-Key® supports 802.11 a/b/g Wi-Fi. 5 GHz band is not supported.
Does Cook-Key® only work with a stationary Wi-Fi or also with a mobile internet connection?
It is possible to use a mobile internet connection (hot spot), but we recommend using your home Wi-Fi.
What choices do I have if there is no internet coverage in my area?
Unfortunately, if there is no Wi-Fi internet coverage in your area, you cannot use Cook-Key. You need Wi-Fi to connect your Thermomix® TM5 to Cookidoo® in order to synchronise recipes. Without a Cook-Key, you can still continue to enjoy the benefits that Cookidoo® offers including creating personalised recipe collections, weekly meal planners and automated shopping lists. You can also subscribe to Cookidoo® so that you can access all the recipes and recipe collections available globally on Cookidoo®.

Connecting Cook-Key® to the internet through a mobile hotspot (mobile phone for example) is also possible - but the performance may not be optimal.
Can I use my Cook-Key without Wi-Fi connection?
You need Wi-Fi to sync recipes to your Cook-Key®. Once the sync is complete, your recipes are stored on your Cook-Key® so you can access them anytime, anywhere without being connected to Wi-Fi. To add, remove and change the recipes on your Cook-Key you must first make the changes at Cookidoo® and then re-sync via Wi-Fi.
How much data is used when syncing recipes to my Cook-Key®?
As a guide, to sync 180 recipes (The Basic Cookbook) it takes up to 4-5MB of data.
How many recipes can be stored on a Cook-Key®?
The Cook-Key® has a storage capacity of 8GB. The TM5 can display up to 5,000 recipes in the recipes menu.
Does the Cook-Key® already have some recipes stored on it?
Every Cook-Key® comes pre-loaded with the recipes from The Basic Cookbook so you can start cooking straight away.

Each Cook-Key® also comes with a bonus 6-month introductory trial subscription to Cookidoo® which gives you access to thousands of recipes with new ones added all the time.

That means you'll always be able to find the right food for the occasion.
How do I activate my Cook-Key® on Cookidoo®?
If you already have a Cookidoo® account, simply go to "My Profile" then "My Cook-Key®" to activate your Cook-Key. Alternatively, go to "My Recipe Library" then "Activate my Cook-Key". If you are creating your Cookidoo® account, you can activate your Cook-Key while completing your profile.
Can I activate more than one Cook-Key®?
Yes, you can add several Cook-Keys® to your Cookidoo® account.
Can I activate my Cook-Key® in different Cookidoo® accounts?
A Cook-Key® can only be activated once on one Cookidoo® account.
Where can I find my Cook-Key® ID number?
You can find it on the packaging of the Cook-Key® and on the back of your Cook-Key®.
Which recipes can I sync to my Cook-Key®?
Any Cookidoo® recipe except recipes imported or created using the "Created recipes" feature on Cookidoo® 3.0, and Cookidoo® recipes which feature any of the TM6 modes can be synced to your Cook-Key®.   

Add recipes to your favourites, to your weekly planner or to your personalised recipe collections on Cookidoo®, then connect your Cook-Key® to your TM5 and press the "Sync" button on screen. Once the sync is complete, all of your recipes will be available under "Recipes" on your TM5.
Can I send recipes to my Cook-Key® while I am cooking?
You are not able to sync recipes whilst using the Thermomix to prepare a recipe. The sync button will be unavailable during the cooking process.
How do I delete recipes from my Cook-Key®?
Delete your chosen recipes within Cookidoo® (from favourites, the recipe collection or weekly planner) and re-sync your Cook-Key® on your TM5.
I've attached my Cook-Key® to my TM5 and a firmware update has appeared.
The first time you attach your Cook-Key® to your TM5 you will need to complete the firmware update to unlock the Wi-Fi settings on your TM5. Whenever a new software update is available, we send it via Wi-Fi through your Cook-Key® to your TM5. We recommend you update your firmware whenever one is available to you.
Is Cook-Key® water proof?
The casing of Cook-Key® is welded which makes it splash proof. Avoid submerging your Cook-Key® in water and keep it clear of dust and moisture.
Does a Cook-Key® require batteries?
The Cook-Key® is a storage device that doesn't require batteries. It's supplied with power when connected to your TM5.
Can I use my Cook-Key® on my friend's TM5?
Once you have synced your recipes to your Cook-Key® you can attach it to any TM5 to access your favourite recipes at the touch of a button.
What will happen to my Recipe Chips now that the Cook-Key® has launched?
You can continue to use your Recipe Chips with your TM5.
What is the warranty on my Cook-Key®?
The Cook-Key® warranty is 24 months and commences when it is dispatched to you.

Cookidoo®

What is Cookidoo®?
Cookidoo® is an online recipe library where all your favourite Thermomix® recipe collections can easily be transformed into personal recipe collections, effortless meal plans and painless shopping lists.

With Cookidoo® you'll always find inspiration for your next meal.

Click "My Recipe Library" to make it easy to create delicious meals for your family every day. The Weekly Meal Planner and shopping list tools are available on the mobile friendly web page for planning on the go and shopping lists at the touch of a screen.

Each Cookidoo® recipe has been developed and triple tested by our Recipe Development Team to ensure the perfect meal every time.
Do I need to pay to use Cookidoo®?
It's free to register at Cookidoo.com.au

From your library you can design delicious meal plans and create recipe collections for every occasion.

Shopping for ingredients is a breeze - you can generate shopping lists from your personalised meal plans at the click of a mouse at Cookidoo®.

With an annual AUD$69 Cookidoo® subscription, you can gain access to thousands of recipes, with new ones added all the time. Subscriptions are available under the "Browse" menu option.
How do I create my own recipe collections?
Simply hover your mouse over the recipe that you would like to add to your collections.

Click on the three dots that appear in a circle in the upper right hand corner of the image and click "Add to my own Recipe List". You can then add the recipe to an existing recipe collections or create a new one. 

If you have a Cookidoo® subscription you can access every recipe available on Cookidoo® with new ones added all the time.

A Cookidoo® subscription is $69 per year.
How do I create my weekly meal plans?
Cookidoo® invites you to explore its vast recipe database.

Use our smart search engine and find relevant recipes even if the search term is not found in the recipe title.

You can also search:
- the latest recipes
- according to seasonal inspiration
- this week's favourites
- the latest collections
- the most popular recipes
- by browsing by category

Click on the three dots in the lower right corner of the recipe window, choose "Add to My Week", click on the day you want to select and save.

If you want to move the recipe to another day, simply choose this after clicking on the three dots of the recipe in My Week.

You can access the weekly planner at any time through My Week at the top of the screen.
How do I create my shopping lists?
The Shopping List is an easy-to-use tool at Cookidoo®

Create a shopping list with one click of the shopping list symbol at the base of the column for each day of your Weekly Meal Plan.
How do I add items to my shopping list?
Once you have generated your shopping list from your Weekly Meal Planner, simply type one item or ingredient per row into the "Extra Items" box at the top of the list and click "Add".

You can then email your shopping list to yourself or another email address, so that you can access it on other compatible devises like your tablet and smart phone.
How do I remove items/ingredients from my shopping list?
You can easily remove items by clicking on the check mark symbol next to the item that you want to remove.

The item will disappear from your shopping list, and be added to the "Crossed Out" list at the bottom of the page.

If you want to recover a deleted item to your shopping list, click on the green check mark symbol next to the item and it will be re-added to your shopping list.
How do I send my shopping list to myself or a family member?
Once you've finalised your shopping list, click on the arrow symbol at the top right corner of the page and click "Email shopping list". 

Your Cookidoo login email will automatically appear in the "Send To" text box. If you would like to send the list to someone else you can easily change the text to their email address and add a note.

Then click "Send". Please note that you can only send the shopping list to one email recipient at a time.
How do I add a collection to my favourite recipes?
Hover over the collection image that you want to add to your favourites.

Click on the three dots that appear in the upper right hand corner and click on "Add to Favourites". To access the recipes, go to "My Recipe Library" and click on "My Favourites".

Then click on "Collections" at the top right of the screen. All of the recipes in the collection that you have added to your favourites will now appear.

Please note, you can only add collections that you already own to your favourites. If you have a Cookidoo® subscription you can add any recipe from the global collection of thousands of recipes, with more added all the time.

A Cookidoo® subscription is AUD$69 per year and gives you access to all recipes and collections available globally on Cookidoo®

To purchase a subscription, click on "Browse" and then "Get Subscription".
How can I add individual recipes to my favourites?
Hover over the recipe image, click on the three dots that appear in a circle in the upper right hand corner, then select "Add to Favourites".

The recipe will then be available in your favourites. Please note, you can only add collections that you already own to your favourites.

If you have a Cookidoo® subscription you can access thousands of recipes with new ones added all the time.

A Cookidoo® subscription is AUD$69 a year and gives you access to all recipes and collections available globally on Cookidoo®

To purchase a subscription, click on "Browse" and then "Get Subscription".
I own a TM31. Can I use Cookidoo®?
Yes. Cookidoo® can be enjoyed by all Thermomix® owners.

From your recipe library you can design delicious meal plans and create recipe collections for every occasion. With Cookidoo® shopping for meals is easier than ever when you generate shopping lists at the click of a mouse for your Weekly Meal Plans.

Your Cookidoo® subscription gives you access to thousands of recipes with new ones added all the time.

All Australian recipe collections are suitable for TM5 and TM31. Some chip collections are suitable for TM31 and all recipes from the global library will indicate if they are only suitable for TM5. As a TM31 owner please ensure the recipe you have selected is suitable for the TM31 prior to commencing meal preparation.

As a TM31 owner, when using a recipe marked as TM5 only, you must reduce the quantity of ingredients to ensure you don't overfill your mixing bowl past the TM31 maximum capacity 2L marking, found on the inside of your mixing bowl. A good rule of thumb is to reduce everything by at least 10%.
Can I create recipes marked with TM5 in my TM31?
All Australian recipe collections are suitable for TM5 and TM31. Some chip collections are suitable for TM31 and all recipes from the global library will indicate if they are only suitable for TM5. As a TM31 owner please ensure the recipe you have selected is suitable for the TM31 prior to commencing meal preparation.

As a TM31 owner, when using a recipe marked as TM5 only, you must reduce the quantity of ingredients to ensure you don't overfill your mixing bowl past the TM31 maximum capacity 2L marking, found on the inside of your mixing bowl. A good rule of thumb is to reduce everything by at least 10%.
Can I create recipes marked with TM31 in my TM5?
Yes, all recipes that have been developed for the TM31 can be created using your TM5.
How do I change the email address I used to register on Cookidoo®?
Please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key for assistance.
My Cookidoo® account is blocked, what should I do?
Please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key
Can I create more than one Cookidoo® profile?
Currently, you can only create one profile per Cookidoo® account.

Cookidoo® subscription

What are the benefits of a Cookidoo® subscription?
Cookidoo® is a recipe library where all of your favourite Thermomix recipe collections are transformed into personal recipe collections, effortless meal plans and painless shopping lists. A subscription to Cookidoo® grants you access to every recipe and recipe collection globally on Cookidoo®, so you'll always find inspiration for your next meal. That's thousands of recipes with new recipes added all the time. Please note that international recipes will appear on Cookidoo® and your TM5 in their language of origin.
How much is a Cookidoo® subscription?
A Cookidoo® subscription is AUD$69 per year. Each Cook-Key® comes with a bonus 6-month introductory trial subscription to Cookido®. A Cookidoo® subscription gives you access to thousands of recipes with new ones added all the time.

Access to thousands of recipes means endless inspiration, so you'll always have the perfect food to suit any occasion.
How do I activate my Cookidoo® subscription?
You can purchase an annual AUD$69 subscription under "Browse" and "Get Subscription". Each Cook-Key® comes with a bonus 6-month introductory trial subscription which will automatically activate when you activate your Cook-Key® on Cookidoo®
What is the bonus 6-month introductory trial subscription that I receive with my Cook-Key® purchase?
A Cookidoo® subscription gives you access to thousands of recipes with new ones added all the time.

Thousands of recipes means endless inspiration, so you'll always have the perfect food to suit any occasion. At the end of your trial period you can choose to renew your subscription for the annual price of AUD$69 per year. If you choose not to renew your subscription, your recipe library will revert back to any Thermomix recipe collections you have previously purchased and Recipe Chips you have activated.
What happens once the trial period expires?
To continue to access the global library of recipes, you can choose to renew your subscription for the annual price of AUD$69 per year. If you choose not to renew your subscription, your recipe library will revert back to any Thermomix recipe collections you have previously purchased and Recipe Chips you have activated.
I don't want a Cookidoo® subscription. Can I still use a Cook-Key®?
Yes, any recipes that are in your recipe library can be synced to your Cook-Key®. Your recipe library consists of any Thermomix® recipe collections that you have purchased or Recipe Chips that you have activated.
I already have a Cookidoo® account - do I need to buy a subscription to keep using it?
No. You can keep using Cookidoo® the same way without a subscription. Your recipe library consists of any Thermomix recipe collections that you have purchased or Recipe Chips that you have activated. If you have a Cook-Key® then you can access your Thermomix recipes on your TM5 touch screen for guided cooking.

If you have a Cookidoo® subscription you can access thousands of recipes with new ones added every month.
I already have a Cookidoo® account - do I need to buy a Cook-Key® to keep using it?
No. You can keep using Cookidoo® the same way without a Cook-Key®. Your recipe library consists of any Thermomix® recipe collections that you have purchased or Recipe Chips that you have activated. If you have a Cook-Key® then you can access your Thermomix recipes on your TM5 touch screen for guided cooking.

If you have a Cookidoo® subscription you can access thousands of recipes with new ones added every month.
How do I access recipes and collections from other countries' Cookidoo® sites?
Your Cookidoo® account is set to the Australian and New Zealand recipe library.
To access recipes from one of the other
countries, start searching for your recipe
in the search bar.
• In the results filter, remove ‘Australia’
from the results by clicking on the ‘x’.
• To filter for recipes for a certain country,
click on “FILTERS” and scroll down to the
Country section and select from the menu.

NB: International recipes will appear on Cookidoo.com.au
and your TM5 in their language of origin.

Getting started with Cook-Key®

I'm trying to activate my Cook-Key®, but I get an error message.
Please check that you've entered the Cook-Key® ID number correctly. If you have entered your ID correctly and still receive an error message, please contact us on 1800 004 838 or fill out the webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key
Can I activate more than one Cook-Key®?
Yes, you can add several Cook-Keys® to your Cookidoo.com.au account.
Can I activate my Cook-Key® in different Cookidoo® accounts?
A Cook-Key® can only be activated on one Cookidoo account at any time. If you wish to deactivate your Cook-Key to reactivate it on another Cookidoo account, please contact us on 1800 004 838.
Does the Cook-Key® already have some recipes stored on it?
Every Cook-Key® comes pre-loaded with the recipes from The Basic Cookbook so you can start cooking straight away.

Each Cook-Key® also comes with a bonus 6-month introductory trial subscription to Cookidoo which gives you access to thousands of recipes. That means you'll always be able to find the right food for the occasion.
How do I activate my Cook-Key® on Cookidoo.com.au?
If you already have a Cookidoo® account, simply go to "My Profile" then "My Cook-Key®" to activate your Cook-Key®.

Alternatively, go to "My Recipe Library" then "Activate my Cook-Key®". If you are creating your Cookidoo® account, you can activate your Cook-Key® while completing your profile.
Where can I find my Cook-Key ID number?
You can find it on the packaging of the Cook-Key® and on the back of your Cook-Key®.
How do I connect my Cook-Key® with my home Wi-Fi?
Before you connect your Cook-Key®, make sure you have a Cookidoo account and have activated your Cook-Key® on Cookidoo. If your Cook-Key® is already activated, follow these steps:

1. The first time you connect your Cook-Key® to your TM5, complete the firmware update so that the Wi-Fi settings are unlocked on your TM5.
2. Attach your Cook-Key® to your TM5 and wait for the sync symbol (arrows on the home screen) to turn black.
3. Once it does, press the sync button and follow the prompts to set up your Wi-Fi connection. Alternatively, go to ""Menu"" > ""Settings"" > ""Wi-Fi"" > ""New connection"".
4. You will be guided through the connection set-up on your TM5 screen.
5. You TM5 will automatically connect to this network each time you sync your Cook-Key®.

If you have any connection issues, re-attempt the steps above. If you are still experiencing issues, please contact us on 1800 004 838 or email cookidoo@thermomix.com.au.

N.B. Cook-Key® may not be compatible with all routers. This includes the Sagemcom F@ST3864v3, Netgear N300 DGND 2200 V3 and Netgear N600 DGND 3700 V2.

If you have any concerns, please contact our Customer Service Centre on 1800 004 838.
How do I connect my Cook-Key® with a mobile hotspot?
Before you connect your Cook-Key®, make sure you have a Cookidoo account and have activated your Cook-Key® on Cookidoo®. If your Cook-Key® is already activated, follow these steps:

1. The first time you connect your Cook-Key® to your TM5, complete the firmware update so that the Wi-Fi settings are unlocked on your TM5.
2. Attach your Cook-Key® to your TM5 and wait for the sync symbol (arrows on the home screen) to turn black.
3. Once it does, press the sync button and follow the prompts to set up your Wi-Fi connection. Alternatively, go to ""Menu"" > ""Settings"" > ""Wi-Fi"" > ""New connection"".
4. You will be guided through the connection set-up on your TM5 screen. Make sure to have your hotspot activated on your mobile phone, so that Cook-Key® can detect it as a Wi-Fi network.
5. You TM5 will automatically connect to this network each time you sync your Cook-Key®.

If you have any connection issues, re-attempt the steps above. If you are still experiencing issues, please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key.
My Thermomix will not accept my Wi-Fi password.
Please check you are entering it in correctly. Also the Wi-Fi password must be 8 or more characters long. If your password is not long enough, you may need to change it and try again.
How do I activate my Cookidoo.com.au subscription?
You can purchase an annual AUD$69 subscription under "Browse" and "Get Subscription". Each Cook-Key® comes with a bonus 6-month introductory trial subscription which will automatically activate when you activate your Cook-Key® on Cookidoo.com.au
What is a profile page and how do I complete it?
On the profile pages, you have the opportunity to provide information about yourself and your Thermomix. 

For TM5 owners, turn on your Thermomix and tap the "Settings" button. For TM31 owners, you can find the serial number on the base of your Thermomix. 

If you have not yet received delivery of your Thermomix, you can skip this step and add the details later. In addition, you can activate your Cook-Key®.

Activating your Cook-Key® will automatically activate your bonus 6-month trial subscription to Cookidoo®.

Information about the handling your personal data and the Terms of Service can also be found in this section.
I registered on Cookidoo® but have not yet received a confirmation email.
Please first check the spam folder in your emails. If the email isn't in your spam folder, and you still don't receive it after a couple of hours, please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key
Can I create more than one Cookidoo.com.au profile?
You can currently can only create one profile per Cookidoo.com.au account.
I ordered a Thermomix and received an email with a link to sign up for Cookidoo.com.au, but I haven't received my Thermomix yet.
You can register on Cookidoo.com.au before you receive your Thermomix.

During the registration process select "I don’t have a Thermomix at home yet". In the meantime, you can begin to enjoy everything that Cookidoo.com.au offers such as browsing recipe collections, meal planning and creating your own personalised recipe collections.

When you receive your Thermomix, you can edit your profile pages by clicking the green "My Profile" button at the top right corner of the page.
My Cookidoo.com.au account is blocked, what should I do?
Please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key

Troubleshooting your Cook-Key®

I cannot get my Cook-Key®to connect, what can I do?
Please check your Wi-Fi settings are correct in "Settings" on your TM5 and try again.

If you are still having trouble connecting, check that your router is compatible with Cook-Key® requirements (Wi-Fi 802.1 b/g/n with 2.4 Ghz and only WEP, WPA and WPA2-personal encryption).

If this is not the case, adjust the router settings and try again, a restart of your router may be required.

If you are still experiencing difficulty, please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key.
My Wi-Fi connection has been successfully configured, but my Cook-Key® cannot connect to Cookidoo®
Please check the error code on the display of your TM5 and follow the instructions. If your Cook-Key® still can't connect, please check the below:

1. Make sure your internet connection is working properly. Try another Wi-Fi device's connection to test.
2. Make sure that Wi-Fi connectivity is enabled on your router and that it's not positioned too large a distance from your TM5.
3. Make sure that you have not applied any changes, such as modifying the name (SSID) or Wi-Fi password of your router recently. In case you applied any changes to your Wi-Fi, please delete and reconfigure the Wi-Fi settings on your TM5.
If the issue persists, please contact us by filling out this webformhttps://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key or 1800 004 838.
My TM5 shows an error code: 513, 519, 525, 550, 562
Try detaching and re-attaching your Cook-Key®.

If the problem persists, restart your TM5.

If the problem persists, trigger the Cook-Key® reset under "Settings". If the problem persists, try connecting a Recipe Chip.

If you do not have a Recipe Chip, please contact your Consultant or our Customer Service Team on 1800 004 838 or email cookidoo@thermomix.com.au.

If a Recipe Chip is working and the Cook-Key® isn't, your Cook-Key® needs to be replaced.

Please contact us on 1800 004 838 or by filling out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key.

If the Recipe Chip also isn't working, please contact us as your machine may need to come into service.
My TM5 shows an error code: 559
Switch off your TM5. Detach your Cook-Key® and clean both the Cook-Key® and the connecting interface with a damp cloth.

Dry the connections, re-attach your Cook-Key and turn your TM5 back on. If the problem persists, your Cook-Key® may need to be replaced.

Please contact us on 1800 004 838 or fill out this webform please fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key
My TM5 shows an error code: 570, 572
Please detach and reattach your Cook-Key®.

If the problem persists, restart your TM5.

If the problem persists, trigger Cook-Key® reset in "Settings".

If the problem persists, make sure you have your Wi-Fi login details on hand. Please go to "Menu" > "Settings" > "Factory Reset". Reset the Wi-Fi settings of your TM5. Afterwards press "Home" and start a new Wi-Fi configuration by pressing "Sync" on the home screen (please note, the synchronization button might be inactive for a couple of seconds). Follow the Wi-Fi configuration instructions on your TM5 display to establish the Wi-Fi connection.

If the problem persists, turn off TM5, reboot your router, wait and restart your TM5.

If the problem persists, try to use your Wi-Fi network with another device.

If you can’t get online with the other device, your internet service provide may have a service outage. Please call them for further support.

If the other device works, please fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key or 1800 004 838.
My TM5 shows an error code: 573, 582, 583, 584, 585
Please reset your Cook-Key® under "Settings".

Make sure that your Internet router/modem is switched on, working properly and Wi-Fi connectivity is enabled. Keep your TM5 with Cook-Key in range of your Wi-Fi router. Restart your TM5 and re-attempt synchronizing.

Please note that other wireless devices that operate in the 2.4 GHz band (e.g. microwave transmitters, wireless cameras, baby monitors, a neighbour's Wi-Fi device) can cause interference with Wi-Fi connections. Make sure that there isn't any interference.

Still can't connect?

If you're connected to Wi-Fi but you can’t get online, try to use your Wi-Fi network with another device. If you can’t get online with the other device, there might be a service outage. Call your Internet provider for further support.

Try also to connect Cook-Key to a mobile hotspot. If that is working, you may have a router issue.

Make sure that your Wi-Fi router has the latest version of the firmware. For help updating your router, contact the manufacturer.

Make sure your router is compatible with the Cook-Key requirements (Wi-Fi 802.1 b/g/n with 2.4 Ghz and only WEP, WPA and WPA2-personal encryption) and router settings are configured accordingly.

If you are still experiencing issues, please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key.
My TM5 shows an error code: 700, 701, 705
Please reset your Cook-Key® under "Settings".

Make sure that your Internet router/modem is switched on, working properly and Wi-Fi connectivity is enabled. Keep your TM5 with Cook-Key® attached in range of your Wi-Fi router.

Restart your TM5 and reattempt synchronizing. If problem persists, make sure you have the Wi-Fi login details on hand.

Please go to "Menu" > "Settings" > "Factory Reset". Reset the Wi-Fi settings of your TM5. Afterwards press "Home" and start a new Wi-Fi configuration by pressing "Sync" on the home screen (please note, the synchronization button might be inactive for a couple of seconds). Follow the Wi-Fi configuration instructions on your TM5 display to establish the Wi-Fi connection.

If the problem persists, turn off your TM5, reboot your router, wait and restart your TM5.

If the problem persists, try to use your Wi-Fi network with another device. If you can’t get online with the other device, your internet provider may have a service outage. Call your Internet provider for further support.

If the other device does connect, please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key.
My TM5 shows an error code: 703
Restart your TM5.

If the problem persists, trigger Cook-Key® reset under "Settings".

If the problem persists, reset your TM5 under "Settings".

If the problem persists, please contact us on 1800 004 838 or email cookidoo@thermomix.com.au.
Which Wi-Fi variants does Cook-Key® support?
Cook-Key® supports 802.11 a/b/g Wi-Fi.

5 GHz band is not be supported.
My TM5 switches off automatically and shows the error message C160 or C161.
This error message is not related to Cook-Key®.

If you see the error message, please contact us on 1800 004 838 or fill out this webform https://thermomix.com.au/pages/contact-us-cookidoo-and-cook-key for assistance
Which types of Wi-Fi encryption are supported?
Cook-Key® supports WEP, WPA and WPAZ-personal encryption.

WPA-enterprise and proxies are not supported.
Does Cook-Key® only work with a stationary Wi-Fi or also with a mobile internet connection?
It is possible to use a mobile internet connection (hot spot), but we recommend using your home Wi-Fi.
Which recipes can I sync to my Cook-Key®?
Any Cookidoo® recipe, except recipes imported or created using the "Created recipes" feature on Cookidoo® 3.0, and Cookidoo® recipes which feature any of the TM6 modes , can be synced to your Cook-Key®.

Add recipes to your favourites, to your weekly planner or to your personalised recipe collections on Cookidoo, then connect your Cook-Key to your TM5 and press the "Sync" button on screen.

Once the sync is complete, all of your recipes will be available under "Recipes" on your TM5.
How do I get my favourite recipes on my Cook-Key®?
Add recipes to your "Favourites" by hovering your mouse over the recipe image and clicking on the three dots that appear in the top right corner.

Click "Add to Favourites". Then attach your Cook-Key® to your TM5 and press the "Sync" button.

Your recipe will be available under "Favourites" in the "Recipes" menu.
How do I get my personalised recipe collections on my Cook-Key®?
Once you've added your selected recipes and created your recipe collections in Cookidoo® they are ready to sync to your Cook-Key®.

Attach your Cook-Key to your TM5 and press the "Sync" button.

Your recipe collections will be available under "My Lists" in the "Recipes" menu.
How do I get my weekly planner on my Cook-Key?
Once you have created your weekly planner on Cookidoo®, attach your Cook-Key® to your TM5 and press the "Sync" button.

Your weekly planner recipes will be available under the "Recipes" menu.
How do I delete recipes from my Cook-Key®?
Delete your chosen recipes within Cookidoo® (from favourites, the recipe collections or weekly planner) and re-sync your Cook-Key® on your TM5.
Can I send recipes to my Cook-Key® while I am cooking?
You are not able to sync recipes whilst using the Thermomix® to prepare a recipe. The sync button will be unavailable during the cooking process.
Can I use my Cook-Key® without Wi-Fi connection?
You need Wi-Fi to sync recipes to your Cook-Key®.

Once the sync is complete, your recipes are stored on your Cook-Key® so you can access them anytime, anywhere without being connected to Wi-Fi.

To add, remove and change the recipes on your Cook-Key® you must re-sync via Wi-Fi.
What happens if the sync is interrupted?
Simply press the "Sync" button again on your TM5 screen.

Please do not remove Cook-Key® while synchronising.